Unofficial Aptiva Technical Support Knowledge Base   Aptiva TechDoc #10016
Last updated 11/09/99





Netscape Startup Errors



Problem

Error messages:
  • Cannot find C:\WINDOWS\NETSCAPE\DIAL.386
  • Cannot find C:\WINDOWS\NETSCAPE\VNTSTIMD.EXE
  • Cannot find C:\WINDOWS\NETSCAPE\VTCPRAC.386


Occurs

At Startup


Effects

Older Aptiva models with Netscape version 2.x preloaded
(2144, 2168, 2134 and 2176 for certain, possibly others)


Cause

Caused by deleting or moving the C:\Windows\Netscape directory which contains three virtual device drivers required by the older Netscape browser bundled with Quicken SE and/or the IBM Global Network (IGN)


Solution
  1. Click Start > Click Run > Type SYSEDIT > Click OK
  2. Choose the file SYSTEM.INI
  3. About 25-30 lines down you will see this:
    [386enh]
    Look under [386enh] for these lines:

    DEVICE=C:\WINDOWS\NETSCAPE\DIAL.386
    DEVICE=C:\WINDOWS\NETSCAPE\VNTSTIMD.EXE
    DEVICE=C:\WINDOWS\NETSCAPE\VTCPRAC.386


  4. Place a semicolon [;] at the beginning of each line
    So they appear as this:

    ;DEVICE=C:\WINDOWS\NETSCAPE\DIAL.386
    ;DEVICE=C:\WINDOWS\NETSCAPE\VNTSTIMD.EXE
    ;DEVICE=C:\WINDOWS\NETSCAPE\VTCPRAC.386


  5. Click File > Click Save
  6. Restart your computer (these errors should be gone)


More Info

Alternate directions for Windows 98 users:
  1. Click Start > Click Run > Type MSCONFIG > Click OK
  2. Choose the SYSTEM.INI tab
  3. Click the [+] next to [386enh]
  4. Uncheck the boxes next to the three Netscape lines
  5. Click OK > Answer Yes to restart the computer




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