Troubleshooting   
Rapid Resume Problems
GENERAL RAPID RESUME TROUBLESHOOTING
PROBLEMS AFTER ADDING RAM
PROBLEMS AFTER COMPRESSING DRIVE C:\
NO SUSPEND ON START MENU
"THREE BEEPS" WHEN TRYING TO SUSPEND
NO TEXT IN RAPID RESUME MANAGER
CANNOT SUSPEND WITH AUTOPLAY ENABLED
RELOADING RAPID RESUME
PROBLEMS AFTER UPGRADING TO WINDOWS 98
Rapid Resume is a group of power management utilities
that allows your Aptiva computer to save electricity and
perform tasks when you're not there.

To learn how to configure Rapid Resume Click HERE
GENERAL RAPID RESUME TROUBLESHOOTING

  1. When you first start up, tap F1 when you see "Starting Windows 95" and enter your CMOS/Setup utility. Choose Rapid Resume and make sure that APM BIOS and all Rapid Resume options are ENABLED.

  2. Right-Click on My Computer > Click Properties > Choose the Device Manager tab > Click the [+] next to System Devices > Make sure that Advanced Power Management support is installed.

    NOTE: On systems with OSR1 - Windows 4.00.950(a) one should also confirm that APM support is enabled:

    Double-Click on Advanced Power Management support
    Click the Properties button > Choose the Settings tab
    Make sure there's a check in the box for APM support
    (if there isn't place one there).

  3. Open My Computer, Right-Click on Drive C and Click Properties. If you have 16MB of RAM memory installed make sure that you have at least 50MB of free space (100MB free would be better).

    Due to the space requirements of Virtual Memory a good rule of thumb would be to consider Rapid Resume as requiring     free disk space equal to your amount of installed RAM + 30MB [minimum]. If you don't have sufficient space delete some unneeded files or uninstall a program or two.

  4. Launch Windows Explorer or My Computer and make sure that the directories named "IBMTOOLS" (on older systems sometimes named "PS1TOOLS") and "WELCOME" (on systems with the 16bit version of Rapid Resume) are both present and intact on root drive C.

  5. Open Windows Explorer
    Click     View > Click Options
    Select "    Show All Files" > Click Apply
    Look for the file named     _ps1save.dat on root Drive C
    Click on it and tap your     Delete key.

    Note: The above can also be done from a DOS prompt:

    Click     Start > Point to Programs
    Click the     MS-DOS Prompt
    Type CD\ and tap [ENTER]
    Type     DEL _PS1SAVE.DAT and tap [ENTER]
    Type     EXIT and tap [ENTER]

  6. Start > Programs > System Tools Run Disk Defragmenter (even if it tells you it's not needed) Make sure you choose to consolodate free space.

  7. Restart your computer. Try to Suspend (if Suspend is not seen on your Start Menu, go to the Power applet in Control Panel, make sure that "Advanced" is selected and and under "Show Suspend on Start Menu" Click Always and Click Apply)

  8. If Rapid Resume still will not Suspend or if when you click Suspend you get "three beeps" do this:

    Click     Start > Click Run > Type SYSEDIT > Click OK
     Find your AUTOEXEC.BAT file and look for these lines:
      C:\IBMTOOLS\IBMPFILE.EXE
      C:\IBMTOOLS\RESUME.EXE
    if either/both lines have the word "REM" in front like this:
      REM C:\IBMTOOLS\IBMPFILE.EXE
      REM C:\IBMTOOLS\RESUME.EXE
    Highlight and remove the REM. When the lines are:
      C:\IBMTOOLS\IBMPFILE.EXE
      C:\IBMTOOLS\RESUME.EXE
    Click File > Click Save
    Restart and again try to Suspend.

    NOTE: Older Aptiva systems will have a "    PS1TOOLS" instead of an "IBMTOOLS" folder and "PS1PFILE.EXE" rather than "IBMPFILE.EXE". The procedure is the same.
  9. If you have COMPRESSED Drive C Rapid Resume *might* not work at all. If so the only option is to Uncompress and complete steps 1-8 above.

  10. If all of the above fails reload the Rapid Resume software:

    Tap CTRL+ALT+DEL > Click on IBMSUSPD
    Click the End Task button
    Click Start > Point to Programs
    Click the MS-DOS Prompt
    Insert your blue Aptiva Diagnostic and Utility CD
    Type: CD\ and tap [ENTER]
    Type: XCOPY G:\IBMBUILD\RRESUME\*.* C:\ /S
    and tap [ENTER]
    Type: EXIT and tap [ENTER]

    Spacing is critical:
    That's XCOPY_G:\IBMBUILD\RRESUME\*.*_C:\_/S
    where "_" is a space.

    NOTE: If that command results in "File not found" open the Diagnostics CD via Windows Explorer and confirm that the correct IBMBUILD subdirectory name for your Rapid Resume software is indeed "RRESUME" (some newer models use "RRESUM32"), if not adjust the PATH in your command to reflect the correct PATH.
PROBLEMS AFTER ADDING RAM

One thing to keep in mind as far as Rapid Resume after installing additional RAM is that you will need extra free contiguious drive space equal to the amount of added RAM.

The file _ps1save.dat which retains the contents of system memory when you Suspend using Rapid Resume will always be a size equal to installed RAM + about 2MB. A system that 16MB of RAM will need 18MB of contigious (unbroken) free space, after adding 16 more MB of RAM 34MB will be required.

SOLUTION: Make sure that you have sufficient free space
(I suggest a minimum of 50MB for 16MB RAM, if you have more than that add 1MB for each MB of RAM over 16MB). Make sure that you run Disk Defragmenter (even if Defrag says it's not needed) as the space MUST be contiguious ("unbroken", "all in a row"). If that fails perform ALL the GENERAL troubleshooting steps above.

Virtual Memory and Disk Defragmenter

One reason that so much disk space is required to create _ps1save.dat is that Disk Defragmenter does not consolidate the space in use for Virtual Memory, aka the Windows swapfile. If it is difficult or impossible to free up enough disk space normally one can also choose to disable Virtual Memory paging long enough to Defrag, which should result in enough contiguous disk space for Rapid Resume.

To Defrag C:\ INCLUDING the Windows swapfile:

Right-Click on My Computer > Click Properties
Choose the Performance tab > Click the Virtual Memory button
Check "Disable Virtual Memory" > Click OK
(you will get some ominous message, ignore it as
you will only have Virtual Memory disabled briefly)
Restart the PC > Run Disk Defragmenter
As soon as Defrag is done REVERSE the changes above specifying "Let Windows manage Virtual Memory"
PROBLEMS AFTER COMPRESSING DRIVE C:\

I STRONGLY advise AGAINST DriveSpace Compression in general, but this presents specific problems when it comes to Rapid Resume. Rapid Resume requires a certain amount of free contiguious uncompressed drive space to operate. DriveSpace3 does not take this into account when creating your new root drive (usually H:\)

SOLUTION: If you have compressed your disk and now cannot Suspend, obviously the best course of action is to free up some drive space by deleting or uninstalling some unused programs and then uncompressing. If this is not possible you can try using Compression Agent to RESIZE Drive H, making it a minimum of 50MB (for systems with 32MB or less of installed RAM). Run Defrag on your root Drive H:\ and try to Suspend (there are no guarantees however)

If that fails to work (or if you decide to uncompress for other reasons follow these steps:

Free up enough room on Drive C to Uncompress > Delete both C:\_ps1save.dat and H:\_ps1save.dat > Uncompress your disk > Complete steps 1-10 above as needed.

NO SUSPEND ON START MENU

If Suspend is not seen on your Start Menu:
    SOLUTION:

    Click START
    Point to SETTINGS
    Click CONTROL PANEL
    Double-Click the POWER applet
    Under "    SHOW SUSPEND ON START MENU"
    Click     ALWAYS
    Click APPLY
"THREE BEEPS" WHEN TRYING TO SUSPEND

Sometimes installing new software changes the information your computer uses to start. Sometimes changes are made to your AUTOEXEC.BAT file. If you installed new software (or added RAM), and you hear 3 beeps when you turn off the computer or try to suspend do the following:
    SOLUTION:

    Click Start > Click Run > Type SYSEDIT > Click OK
     Find your AUTOEXEC.BAT file and look for these lines:
      C:\IBMTOOLS\IBMPFILE.EXE
      C:\IBMTOOLS\RESUME.EXE
    if either/both lines have the word "REM" in front like this:
      REM C:\IBMTOOLS\IBMPFILE.EXE
      REM C:\IBMTOOLS\RESUME.EXE
    Highlight and remove the REM. When the lines are:
      C:\IBMTOOLS\IBMPFILE.EXE
      C:\IBMTOOLS\RESUME.EXE
    Click File > Click Save
    Restart and again try to Suspend.
NO TEXT IN RAPID RESUME MANAGER

If all your Rapid Resume Manager windows (Rapid Resume, Standby, Scheduler and Wake Up On Ring) are blank (no text at all), you have deleted or moved out of PATH your C:\WELCOME directory. This can also interfere with the operation of Rapid Resume itself.

For some reason (likely confusion with Aptiva Guide, the "Welcome to Aptiva" program) nearly everyone seens to feel that this tiny (250 or so kb) folder is unnecessary and deleting this is a common occurance. As I receive at least an email a week from those with missing text in Rapid resume Windows I put together a small self-extracting archive which will restore the key files from the \Welcome directory necessary for Rapid Resume.

Note: The Welcome directory is found on Axx, Mxx, Cxx and some Sxx systems, newer models with the 32bit version of Rapid Resume will NOT have such a folder. To confirm if a version is 16bit or 32bit note the subdirectory of the IBMBUILD folder on the Diagnostics and Utilities CD containing the Rapid Resume files, "RRESUME" = 16bit while "RRESUM32" = 32bit.

    SOLUTION:
    DOWNLOAD WELCOME.EXE [27.6kb]
    Double-Click on the file to extract
    Restart the computer and check to confirm
    text is visible in Rapid Resume Manager
    Try to Suspend
CANNOT SUSPEND WITH CD AUTOPLAY ENABLED

There are known conflicts between Rapid Resume and CD Autoplay. If you have enabled CD Autoplay (Click HERE for details) and those steps still do not cause audio CDs to play upon insertion into the drive if you have an S-xx or Cxx Aptiva model without Flex Memory (UMA) the following file should address this concern:

    SOLUTION:

    CDVSDUPD.EXE     (71317 bytes)

    Executing this file will create a diskette which contains an updated driver for CD AutoPlay under Windows95. This driver corrects compatability problems with AutoPlay and APM/RapidResume.

    This update is applicable ONLY to Aptiva 2159-Sxx and 2176-Cxx models without Flex Memory (UMA). If unsure of your model, please check your Hardware Handbook before using this file.

    Additional Information: To download the file, follow these steps:

    1. DOWNLOAD CDVSDUPD.EXE (71317 bytes)
    2. Save as file name, "CDVSDUPD.EXE" to your hard drive
    3. Insert a blank 3.5" floppy disk in Drive A:\
    4. Double-Click on the CDVSDUPD.EXE file. This will extract
      the file from the hard drive to a floppy disk.
    5. Close all open applications
    6. Click START
    7. Click RUN
    8. Type A:\SETUP
    9. Click OK
    10. When the Setup is complete, restart the computer to
      enable the new driver
    11. DONE
RELOADING RAPID RESUME:

On Aptiva models equiped with a "Diagnostics and Utilities" CD (which contains a mirror copy of the IBM preload in an "IBMBUILD" directory) Rapid Resume can be reloaded using an XCOPY command:

    Tap CTRL+ALT+DEL > Click on IBMSUSPD
    Click the End Task button
    Click Start > Point to Programs
    Click the MS-DOS Prompt
    Insert your blue Aptiva Diagnostic and Utility CD
    Type: CD\ and tap [ENTER]
    Type: XCOPY G:\IBMBUILD\RRESUME\*.* C:\ /S
    and tap [ENTER]
    Type: EXIT and tap [ENTER]

    Spacing is critical:
    That's XCOPY_G:\IBMBUILD\RRESUME\*.*_C:\_/S
    where "_" is a space.
NOTE: If that command results in "File not found" open the Diagnostics CD via Windows Explorer and confirm that the correct IBMBUILD subdirectory name for your Rapid Resume software is indeed "RRESUME" (some newer models use "RRESUM32"), if not adjust the PATH in your command to reflect the correct PATH.
RAPID RESUME ERRORS IN WINDOWS 98

IBM's proprietary Rapid Resume is not compatible with Windows 98, particularly after converting to the FAT32 file system. Most users upgrading older Aptivas to Win98 report Rapid Resume errors ("unable to allocate disk space").
    SOLUTION:
Click Start > Click Run > Type MSCONFIG > Click OK
Choose the Autoexec.bat tab
Uncheck the boxes next to:
[ x ] C:\IBMTOOLS\IBMPFILE.EXE
[ x ] C:\IBMTOOLS\RESUME.EXE
Choose the Startup tab
Uncheck the box next to:
[ x ] IBMSUSPD    c:\ibmtools\ibmsuspd.exe
Click Apply > Answer Yes to Restart

One can now delete the _ps1save.dat file and recover wasted disk space in excess of installed RAM (a nice "parting gift" or "consolation prise").

NOTE: Owners of older Aptivas who have upgraded from Win3.1/DOS may have to uncheck the following FOUR lines
on the Autoexec.bat tab:
    [ x ] echo y | lock c:\ > nul
    [ x ] C:\PS1TOOLS\PS1PFILE.EXE
    [ x ] unlock c: > nul
    [ x ] C:\PS1TOOLS\RESUME.EXE
For more on Rapid Resume concerns click here:
Tandy Faxback Doc. #34530


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