Unofficial Aptiva Technical Support Knowledge Base   Aptiva TechDoc #10010
Last updated 11/08/99





System LockUps

(general)



Problem

System unexplainably "freezes" or "locks up" without producing
any error messages, forcing a restart


Occurs

At any time


Effects

All Aptiva models


Cause

Various


Solution

Very often lockups are related to graphics display issues or video drivers. The initial general suggestion for unexplained lockups is
to try reducing graphics accelleration:

Right-Click on My Computer > Click Properties > Choose the Performance tab > Click the Graphics button > Move the "slide
bar" a notch to the left

If the lockups persist repeat the above moving the slider yet another notch to the left. Continue to do so until either the lockups cease or you run out of notches.

If this does not resolve the issue check the IBM website and/or your video card manufacturer for updated display drivers.


More Info

NOTE: On systems where lockups occur online (particularly while scrolling on webpages) and the system has both (a) an ATI 3D Rage graphics adapter and (b) Microsoft Internet Explorer version 4.x or
5.x installed see the information HERE first.

An excellent reference for the above mentioned graphics issues is Graphics Without Pain.




CLICK HERE TO GO
BACK
TO THE APTIVA
KNOWLEDGE BASE



Feedback © 1999, Don Schneider aka DON5408
DON5408's Unofficial Aptiva Support Site